+447766056551 - Your premier pet boarding facility
Our Tortoises Samson & Delilah once again had an amazing stay at the Sylvan Pet hotel during September 2020. Highly recommended boarding service for your small pets. Kate is like a modern day Doctor Doolittle, she is so passionate and caring about all her boarders which gives you great piece of mind whilst your away on holiday, with regular photo updates of your pet, what more could anyone wish for.- Findpetboarding Review- Sept 2020
Dennis has stayed with Kate at Sylvan small animal pet hotel quite a few times and he absolutely loves it. He comes home chilled and relaxed like he's been on a spa weekend. Kate is amazing with him and as an added bonus she even takes photos so we can see what he's been up to on his holidays. We wouldn't send Dennis anywhere else.- Findpetboarding Review- Sept 2020
This was our first time booking with Sylvan Pet Hotel, our Lionhead Rabbit was looked after with care and great attention. She came home happy and looked fantastic. The communication with Kate was superb and we had updates and photos while she was there. I would highly recommended then for boarding small pets and have already booked for our next holiday.- Findpetboarding Review- Sept 2020
Kate is extremely knowledgeable, professional and takes amazing care of our boys. The regular updates and photos on facebook provide great reassurance and its clear to see that our rats are having a great holiday too! We wouldn't take them anywhere else- many thanks once again Kate. Very best wishes from Tracy and Ronnie xxx- Findpetboarding Review- Sept 2020
Kate did a fantastic job looking after our four degus for 12 nights It was great to see some of the photos of them whilst we were away - it looked like they were having a lovely holiday themselves!- Facebook Review- Sept 2020
This way my first time having one of my pets stay with Kate and I will definitely be returning. She was very pleasant to speak to and professional throughout. I received updates on how my little Prince was getting on while away, which really helped make me feel reassured that he was in good hands.- Facebook Review- Sept 2020
I recently left my guinea pigs Leo and Joe with Kate of Sylvan Small Animal Pet Hotel for 5 nights. I could not recommend her highly enough.
Great booking system, quick and easy with a speedy confirmation. Kate also wanted some details about the animals which was great and very reassuring.
We were able to purchase some toys for the pigs for their stay for a good price, these came home with them. It was great that their enrichment was thought about in advance and I knew they would have things to play with.
Covid-19 guidelines were more than met and instructions were sent well in advance.
Leo and Joe seemed to have a fantastic time. Pictures were posted on Facebook of them settling in and throughout their stay. They also got to have a run in the outdoor hut which I thought was a really great addition and showed that there is real attention paid to the welfare of the animals boarding.
There is also the option to purchase a digital album of photographs plus 2 prints from their time at the Hotel for a v competitive price.
All in all, I would highly recommend.- Facebook Review- Sept 2020
From the first phone call to the collection of my rabbits, the service was perfect. Kate is very friendly and knowledgeable and my mind was put at rest knowing my rabbits would receive excellent care and attention when I was away. Regular photo updates were so good to see. Facilites are top class and my rabbits returned happy. Definitely using Sylvan small animal pet hotel again. Thank you.- FindPetBoarding.com Review- August 2020
This was the first time we had ever used Sylvan (let alone any pet hotels) Our experience was fantastic from start to finish Kate is very knowledgable , professional & approachable. She answered all my questions & put my mind at ease. We used the ‘pet limo’ service for Biscuit as it was easier with 2 small children. Reasonable rate for picking up & dropping off. Whilst away we were kept up to date with social media updates on Biscuits stay Of course our children loved seeing him in photos The food provided was fresh & Biscuit couldn’t have been better cared for. He stayed in the Alpine Chalet & he absolutely loved his surroundings & a little more freedom We will DEFINITELY be back again !! Thank You to Kate & all at Sylvan Pet Hotel - Facebook Review- August 2020
Kate was brilliant communicating with me and answered all of my questions before my bunnies came to stay.
Thackery & Eevee have never been on holiday before and I was very worried, but they had the absolute time of their life and were extremely well looked after. I loved the facebook photo updates and I could tell my bunnies loved Kate too.
They had so much fun I got thumped at when it was time for them to come home
I would definitely take any of my pets to Sylvan for a holiday again Facebook Review- August 2020
Our Guinea pigs were very well cared for while we were on holiday and it was lovely to see photos of them posted on here while we were away!- Facebook Review- August 2020
As always, Kate took great care of our rats. This was Logan's first time at Sylvan, and was only 3 weeks removed from his neutering. The photos on social media were reassuring that he was doing ok, and Kate is always great with her updates- Facebook Review- August 2020
Highly recommended boarding service. The love and expert care which Kate so obviously displays for your treasured pet is truly outstanding. Fantastic 5* safe, clean and comfortable lodgings, everything your pet could want and more. We have already booked our two bunnies in for another holiday at the Sylvan Small Animal Pet Hotel and wouldn’t use anywhere else. Facebook Review- August 2020
From the first phone call to the collection of my rabbits, the service was perfect. Kate is very friendly and knowledgeable and my mind was put at rest knowing my rabbits would receive excellent care and attention when I was away. Regular photo updates were so good to see. Facilites are top class and my rabbits returned happy. Definitely using Sylvan small animal pet hotel again. Thank you. Findpetboarding Review- August 2020
Kate looked after our pets as though they were her own! She clearly loves looking after her guests and is very caring and compassionate. I loved the professional and easy booking arrangements and receiving lots of beautiful photos which showed our boys having lots of fun in their really spacious cage. We will definitely be using Sylvan Hotel again! Thank-you Kate from Tracy & Ronnie xx- Facebook Review, August 2020
Fantastic place, Kate is dedicated to what she does and her passion and commitment runs through her business like a stick of rock! No words could sum up how highly I recommend SPH but suffice to say we travel a fair distance to ensure we get the right care for our buns. Thank you for looking after them so well Kate xx- Facebook Review, August 2020
Thank you for looking after Willow, Tufty and patch so brilliantly. We absolutely loved seeing their photos on Facebook. It was very comforting to know they were in safe hands and having a wonderful time. See you again for their next holiday.
Love , Karen, Dave, Hannah, Evie and Thomas Scott
With Willow, Tufty and Patch 🐰🐹🐹- Email review, August 2020.
Second time using Sylvan Pet Hotel and will be booking again soon! All animals are cared for brilliantly in clean, spacious holiday homes! Thank you- Google Review August 2020
What a little gem this place is!! So tranquil, perfect for our little ones!! Kate’s communication was perfect, kept me in touch regarding drop off & pick up times & answered all my questions & put me at ease about leaving my little man. Tortelli (tortoise) had his first stay last week & came home looking very happy!! Absolutely love the daily pictures & time lapse video of him having his lunch!! So nice to see him while we were on our holiday. Kate thank you!! Excited to see you again soon!!.- Facebook Review August 2020
Thank you Kate for looking after Willow,Tom and Berry. You have done an amazing job, very friendly, helpful, professional and brill at what you do, our 3 little ratties have had the best time on their holidays also, its piece of mind knowing that they are in good hands and well looked after. Kate will definitely be our regular to look after our pets without a doubt, will highly recommend. Thank you Kate your a star .- Facebook Review August 2020
Absolutely great service very professional kind and caring host for my guinea pigs. Very well looked after and fed plenty of hay AMD veggies and also treats very reliable and a great boarding facility. Clean and outstanding cages and great care I've even booked them in for their third holiday absolutely amazing 100% recommended- Google Review August 2020
Just had our monthly delivery if hay and treats for our rabbits and lovebird. quick delivery, great prices! thanks again- Facebook Review July 2020
Kate clearly loves what she does and is passionate about her guests needs.
The facilities are set in beautiful surroundings and the attention to detail for pet stays is really reassuring (food preferences? Our bunnies were monitored at feeding times to allow both to get their fair share)
We loved seeing our pets Facebook updates 🐰🐰, great communication every time.
I also love that Kate uses as many natural products and toys etc as possible instead of coloured toxins.
Our baby bunnies 1st stay seems to have been such a success I’ve had no hesitation in booking them in again for our next break, with another expected to follow that.
🙏🏻 x- Facebook Review July 2020
Thank you so much for looking after Dennis. We loved seeing the photo/video updates. He’s come home a very relaxed and happy bunny- Facebook Review July 2020
This is the 1st time I have used Sylvan Pet Hotel and I wouldn't let my Green Cheek Conure stay anywhere else. Kate was very kind and showed us around the hotel prior to our parrots stay over, which instantly put me at ease. Everywhere is very clean and finished to a high standard. Thank you for taking care of Nova. We will be back!!!- Facebook Review, June 2020
I highly recommend Kate and the Sylvan Pet hotel. Fantastic customer service right from the moment you contact them, warm welcome when you arrive to drop off your pet, very friendly and you can clearly see that your pet will be well loved whilst in Kate’s care. Really reasonable prices and to top it off Kate takes a mean photograph of your pet to let you know that they are doing well. Will definitely use again ❤️ Thanks Kate.- Facebook Review, March 2020
We took our hamster jingle to stay with Kate and were delighted with the experience. Kate is friendly and professional and is clearly passionate about animals. The accommodation was excellent and the gardens where outdoor pets stay was beautiful. We have no hesitation recommending Kate and will certainly be taking jingle there for another holiday in the future. Thanks Kate!- Find Pet Boarding Review, March 2020
What a lovely pet hotel, would highly highly recommend, Mini enjoyed his stay, thank you so much for looking after him. Facebook Review, February 2020
Our 4 chickens spent 6 nights at pet hotel. The accomodation was fantastic. Kate really knew all about keeping hens. The chickens were well looked after and we were not worried about leaving them at all. We had to add an extra night for the chickens. This wasn't a problem to Kate she was able to accommodate this for us. We would highly recommend the Sylvan pet hotel and we shall certainly use them again.- FindPetBoarding Review, February 2020
I have boarded my two guinea pigs at the Sylvan small animal pet hotel. The accommodation is excellent in beautiful indoor hutches in a temperature controlled space. My piggies absolutely loved the hay and daily veggies that were included in the price. As agreed, photos of my pets were posted on Facebook during our holiday which my daughter really appreciated as she wanted to know how they were. Very straightforward to book, happy to allow viewings prior to booking and lovely to deal with. Highly recommended.- FindPetBoarding Review, February 2020
Kate was able to fit my bunny, Billy, in at very short notice and I am so pleased that she did. I was more than happy to leave him with her. He was given wonderfully large accommodation and was very well looked after. I have no hesitation in recommending Kate and Sylvan Pet Hotel- FindPetBoarding Review January 2020
The perfect holiday destination for your family pet! Its reassuring to know that while you are away your pet is getting more than just its basic requirements. As all pet lovers know, pets are a part of the family and it's not easy leaving them behind or finding somewhere you can trust to take care of them whilst you're away. When we first met Kate as she guided us around around the Sylvan Pet Hotel, we knew with her knowledge and amazing set up that our rabbits would be in safe hands!
Even while we were away, with regular communication and updates from Kate, we knew our rabbits were having a stress free and pampered time. We could also tell that Kate was being attentive to our pets by how quickly she sussed out Bella & Timmy's personalities and needs.
I have to say that Bella & Timmy were both glad to get back home to their Wibbety Mansion but Timmy, as much as he missed his Dad (favouritism I know...) would have enjoyed staying with Kate a bit longer!
We highly recommend the Sylvan Pet Hotel because it's a safe and caring place for your pets to enjoy a break while you have yours.- Facebook Review January 2020
We simply can't rate the Sylvan Small Animal Pet Hotel highly enough! 😄👍
Tigger & Ripley had an amazing time whilst we were off catching some winter sun.
We thoroughly enjoyed seeing the regular FB updates and awesome photos! 📸
Kate has a clear passion for looking after small animals, and it shows in how well this pet hotel is run... it's great value for money, fab location, and your pets will receive the very best level of care you could hope for.
There's no doubt in our minds that we will be booking again in the future 🙂
The absolute icing on the cake for us, was the wonderful Christmas card we received in the post just a few weeks after the girls visit... a personalised ratty Christmas card that has pride of place in our living room now! 😊❤🐀🐁🎄
Thank you again Kate, see you again soon!
Many thanks from Steph & Toni, Tigger & Ripley 😁 Xx- Google Review December 2019
Couldn't recommend kate enough! my three rabbits Bunny, Buggs and Marshmallow stayed while i was away and i can't thank her enough! she was so accommodating after a few last minute medication additions and last minute hutch swap over.
i was so worried about leaving them especially bunny being as he's 11 but the pictures and updates kept me smiling!
thank you so much for being so patient and kind and going one step further for him to make sure he was comfortable and happy and kept company and putting up with buggs and marshmallow being stubborn and not going to bed!
the only place i would ever board my bunnies from now on! 🐇- Facebook Review November 2019.
Very reasonably priced, and a very lovely lady, what more could you want! My hamster, Valenka, was very well looked after, she'll be back! It was lovely to see my hamster being enjoyed whilst I was away with some lovely photos.- Facebook Review November 2019
My two chinchillas charlie and chester have just spent the week at Sylvan small animal pet hotel and they have had a fantastic time.Kate is lovely ,very professional and so caring towards the animals she is looking after .we were made to feel welcome from start to finish and everywhere is so clean and tidy and all enclosures are to a high standard and of adequate size .I can not recommend Sylvan small animal pet hotel enough it is such a lovely place to leave your pets for what ever reason .I wouldn't put my chinchillas anywhere else its amazing- Facebook Review November 2019
Lovely pet hotel chinny our chinchilla loved his stay with you and have already booked for his second stay would highly recommend made us feel very at ease as we was nervous leaving him for his first time without his family. Thankyou 🐾- Facebook Review November 2019
Samson & Delilah our two Herman Tortoise’s say a big ‘Thank you’ for looking after them while we was in Cornwall recently. We had total peace of mind that they was in safe hands, and would highly recommend ‘Sylvan Pet Hotel’ Thank you again for caring and looking after our two 🐢🐢 Ann & Kev, Cheslyn Hay.- Facebook Review October 2019
I would certainly recommend Kate and the hotel services, she cares for your pets in every detail, this is the second time we have used her services and Bobby comes home very happy- Facebook Review October 2019
Kate was amazing at squeezing my boys in after being let down a week before I went on holiday. She was amazing with my rattie boys and even managed to get meds down one of them (he won’t have them off me) so pleased with the level of care they recieved. Would deffo highly recommend- Facebook Review October 2019
I am a first time user of Sylvan. I picked up my bunnies Tilly and Finley this morning after a 2 and half week stay. They very happy and have been very well looked after in extremely clean and well maintained hutches. Thank you so much Kate for the extra care they needed. I would highly recommend Sylvan small animal pet hotel and will definitely send my bunnies again. 5 stars. Jackie X - Facebook Review September 2019
I would highly recommend Kate and her hotel. It's extremely clean, friendly and the standard of care was amazing. Than you ever so much much for the care and attention you showed Pippin whilst we were away - Facebook Review September 2019
Kate took great care of my rats while I was abroad for a wedding. I was nervous about leaving them as I've never left them with anyone but friends before, and two of the group were on medication. I needn't have worried. Kate was more than happy to give meds and she posted regular updates so I knew how my rats were getting on. The price was very reasonable too. I will definitely use Sylvan again.- Facebook Review September 2019
Looked after our leopard gecko as if it were her own, and kept us up to date on Facebook with charming photos and videos. Very reasonable prices- Google Review September 2019
Cannot recommend Kate enough, you will not be disappointed with the service she offers and how well your animals are cared for. Went on holiday confident that our bunnies were in the best hands!
Our daughter loved the Facebook updates too- Facebook Review September 2019
Snowflake came home a happy content bunny so I think he very much enjoyed his holiday with you at the Sylvan Pet hotel 😊💕 Thankyou for taking care of our precious Boy xxx- Facebook Review August 2019
I would highly recommend The Sylvan Pet Hotel. Kate has recently looked after my two tortoises whilst I've been away and the care provided has been superb. Kate is extremely knowledgeable and passionate about animals and delivers a very professional and friendly service. Lovely facilities, updates on Facebook...my tortoises have asked if they can go again next year!- Google Review August 2019
Kate took care of my 4 rats whilst I have been on holiday, I can’t recommend her enough.
The environment in which they stayed in was very clean and met all of their requirements. She has been very attentive to their needs and updated me regularly. I will definitely be using The Sylvan Small Animal Pet Hotel again for my animals! Thanks so much Kate 🐀- Facebook Review August 2019
Cannot emphasise how much I recommend Kate. My 5 guinea pigs were so well cared for in Sylvans clean, calming and spacious accommodation. I was quite nervous initially leaving them with someone I didn’t know, but Kate’s love of animals was so clear from the start that I felt this was the right decision. Thank you so much! We will be back 🥰- Facebook Review August 2019
Amazing location, fantastic service - wow! This is not your average boarding service, it’s clear Kate loves animals and goes above and beyond to ensure it’s a home from home environment. Nothing too much trouble and extra bonus the kids loved the updates on Facebook whilst we were away! Thank you Kate 😊- Facebook Review August 2019
Fantastic business and service from Kate at the Sylvan Small Animal Pet Hotel. A family holiday meant our new little guinea pigs also went on holiday! Kate was on hand night and day answering my many questions before their arrival. The hotel is spotlessly clean, very spacious and quiet. All the animals looked content and well cared for, i was slightly worried my pigs wouldnt want to come home! Facebook updates and pictures were perfect. I 100% recommend this business and will be making future bookings with Kate without hesitation who i know has looked after my pigs as if they were her own. Thanks so much.- Facebook Review August 2019
Cannot recommend Kate and The Sylvan Small Animal Pet Hotel highly enough. Fantastic care, communication and all round experience giving me great peace of mind whilst away. After a terrible experience at a different holiday home for the chickens, I reluctantly left my girls with Kate for a week whilst we holidayed in the Lake District. They came home to me (all of them!) happy, healthy and superbly looked after. The small furry section of the hotel is gorgeous too and she caters for all needs!
I definitely recommend the Sylvan Pet Hotel, and will be using them again in October! 😍🐓🐓🐓🐓- Facebook Review August 2019.
Have collected our bunny from his weeks holiday at this amazing place today. It is clear that Kate adores animals and has created a beautiful setting for them to enjoy their holiday with her! Ben is a very happy bunny and would love to go back for his holiday again!- Facebook Review August 2019
"The care taken with my 6 rats while we were away for 2 weeks was amazing, kept in close contact with photos, videos and health updates. Couldn’t have asked for anything more. You can really tell they love what they do. Thanks so much!!"- Google Review July 2019
"Our two buns had an absolutely wonderful week with Kate and regular updates on the facebook page always put my mind at rest. They had plenty of space, had lots of human interaction, and came home happy. We will definitely be booking again when we next go away!"- Facebook Review July 2019
'Great service at a good price. Our gerbil and hamster were very well looked after throughout their stay. The photo updates were a great way for us to know that they were doing well while we were away'- Facebook Review July 2019
"Highly recommend! My two pigs were given great space inside and time outside, great set up! caring, very clean and professional. Will be back 😀"- Google Review June 2019
"Kate was fantastic with our rats. Would 100% board them with her again. Great service, friendly host, and lovely spaces for your pets!
Thank you!"- Facebook Review June 2019
"Our three bunny boys were so well cared for by Kate at Sylvan while we were away. The facilities are scrupulously clean and it is clear that the guests are treated as if they were at home! I will be booking the boys in again when we next go away and know they’ll come home happy and well cared for."- Facebook Review June 2019
"Kate at Sylvan Small Animal Pet Hotel has been a delight before, during and after our three rabbits, George, Grace and Hudson, stayed with her. Kate really knows her stuff when it comes to rabbits, and as we were away for more than a night, we decided our bunnies deserved a holiday rather than someone popping to the house to feed them. The set up Kate has for all small animals is incredible, she caters for both indoor and outdoor rabbits which we were very pleased about as our rabbits are indoor pets and that is very important to us. The price for 6 nights didn’t break the bank by any means, payment and contracts were easy, and the care that our 3 babies had was incredible. The Facebook posts and photos of them have been a delight to see as we missed them as soon as they were gone! Drop of and pick up was simple and easy, and Kate was very understandable when it came to times of drop off and pick up. Our 3 furbabies have settled right back in at home and seem so happy after having their little holiday. We cannot thank Kate enough for the 5 star care that she took of them, so our little trio will be back soon for another break. I have never felt so at ease about someone else looking after our pets, and only being away for one night at a time before, I thought I would be worried sick but I was 100% sure that Kate would do an excellent job of keeping our high maintenance fur babies happy and she has certainly done that. Thank you so much Kate, we appreciate everything you have done. Lots of love Sophie, Ryan, George, Grace and Hudson" - Findpetboarding Review May 2019
"Absolutely perfect! Professional, caring, spotlessly clean and in a beautiful setting. Thank you so much for looking after our budgie Comet for us and for the lovely updates.
Rating: 5 Stars" - Findpetboarding Review May 2019
"Really great care of our lovely bunny Elvis! Thank you Kate. Will see you again without hesitation. Joanna"- Facebook Review May 2019
"My two hens, Florence and Jemima, had a wonderful holiday. The service and care by Kate was EXCELLENT and we will return." - Findpetboarding Review May 2019
"The Sylvan Pet Hotel is absolutely wonderful- my guinea pigs and lovebirds were very well looked after and I had photo and video updates on Facebook. I would recommend to anyone looking for small animal care whilst on holiday. The limo service is great too! 5 Stars". - Findpetboarding Review May 2019
"It is a great and clean place, my two ratties were taken super good care of. One of them was sick, but meds were given to her two times a day. Cannot recommend this place enough! ❤️" - Facebook & Google Reviews May 2019
"Highly recommend. very professional,clean and friendly. Our rabbit was looked after with care and compassion, very pleased to have found this beautiful place. 👌"- Facebook Review May 2019
"Great location and very kind set up. Would highly recommend"- Facebook Review May 2019
"Delighted to have found this very professionally run pet hotel. It was super easy to book our rabbit in; he stayed in a lovely big spotless hutch; enjoyed his tasty greens daily and definitely benefitted from the opportunity to run around in one of the outdoor runs. Would recommend to anyone as a safe and cosy place to house their pets for a little holiday. Thanks so much x "
-Findpetboarding Review April 2019
"My two rabbits thoroughly enjoyed their stay at the Sylvan Pet Hotel. Thank you so much. It was lovely to see updates and pictures from Facebook to see what my girls were getting up to during their stay. Kate is very knowledgeable and caring. I would recommend any small animal owner to board their pet with confidence in a nice, spacious environment." - Facebook Review Feb 2019
"We were really worried about leaving our baby bearded dragon for the first time, but as soon as we dropped him off we felt better. Seeing pictures of him on Facebook whilst we were away was very reassuring as well. We are so happy that he was so well looked after and we are sure that he is looking forward to staying there again in the future. Thank you again x"- Facebook Review Feb 2019
"Fantastic bunny boarding! Excellent facilities and every single effort is made to make the environment consistent to home. Kate is an animal lover which makes a huge difference and I don't think my bunny wanted to come home! I would highly reccommend"- Findpetboarding Review Jan 2019
"Would definitely recommend this hotel. Noting was too much bother for Kate- she did everything possible to make sure my two guinea pigs were as comfortable and happy as can be. They clearly had a great time and I will certainly use the hotel in future :-) " - Facebook Review Dec 2018
"Really friendly and go out of way to help. Definitely will use again if will have us! Trust them wholly with our pet. Think he (Baby David the green cheek conure) had a good holiday too, he looks happy in his photos. Thank you x". - Findpetboarding Review Nov 2018
"I can't recommend Kate and The Sylvan Small Animal Pet Hotel enough. Brilliant facilities and we were able to stay updated with how the bunnies were getting on through Kate's lovely FaceBook posts". -Findpetboarding Review Nov 2018
"Lovely setting & caring lady- a real home away from home 5*"- Facebook Review Sept 2018